Terms & Conditions
Sale & Supply
All orders are supplied subject to these terms and conditions. No variation from them is accepted unless explicitly confirmed in writing by a director of Kali Ma Designs Ltd. Any dispute arising from the sale or supply of goods by Kali Ma Designs Ltd shall be governed by English law.
Pricing
VAT
All prices are exclusive of VAT.VAT at the current rate will be added to all goods delivered to a UK address.
VAT will also be added to orders for delivery to other countries within the European Community unless the customer's VAT registration number is quoted when ordering.
Carriage Paid Order (UK mainland & Northern Ireland)
The minimum carriage-paid order to the UK Mainland is £300. Orders with a value equal to or greater than £300 nett (excluding gift boxes/packaging) are carriage-free. Orders under £300 will receive a postal charge at the current rate. Please note that postal charges for quantities of gift boxes/packaging are charged at cost, regardless of the order value.Export
Carriage is charged at buyers' cost. Back orders are normally cancelled unless we are requested to retain them for shipment when available, in which case carriage will also be charged at buyers' cost.Back Orders
Back orders will be sent when ordered items come into stock, if deemed viable by Kali Ma Designs Ltd. If a back order is requested to be sent by the customer, which would be deemed unviable, Kali Ma Designs Ltd reserves the right to charge carriage at the current rate. Back order items that have come into stock will be added to new orders, unless we are requested not to do so.Retention of Ownership
Ownership of the goods shall not be passed to the buyer until Kali Ma Designs Ltd has received full payment for all goods supplied and, until such time as full payment has been received, goods supplied may not be removed from their normal place of sale (except in the normal course of business). Notwithstanding this, all goods supplied are at the customer's risk once delivered. A customer's right to possession of the goods shall cease in the event of the failure of their business (including, but not limited to, Liquidation, Receivership, Administration and Creditors' Voluntary Arrangement) before full payment has been received. To this end the purchaser grants to Kali Ma Designs Ltd and its agents, in the event of such business failure, an irrevocable license in to enter the purchaser's premises for the purpose of recovering the property of Kali Ma Designs Ltd. In the event of enforcement of this clause, goods identifiable as corresponding to those supplied under unpaid or partly paid invoices shall be deemed to be those goods unpaid, whether or not similar goods had been supplied under other paid invoices.Account Terms
Credit accounts are 30 days nett unless otherwise agreed in writing by a director of Kali Ma Designs Ltd.Late Payment
Kali Ma Designs Ltd will diligently pursue overdue accounts for customers who, as a matter of course, delay payment. If our final statement is ignored, legal proceedings may be commenced without any further notice. Where legal action is undertaken, defendants will become liable for our legal costs as well as statutory interest.Credit Returns
Damaged or faulty goods must be notified to Kali Ma Designs Ltd within three working days from receipt of the goods and returned to Kali Ma Designs Ltd within seven working days. Failure to notify Kali Ma Designs Ltd may result in the rejection of the returned goods. Kali Ma Designs Ltd reserves the right to charge a handling and restocking fee for items returned for reasons other than being damaged or faulty. Goods returned for credit may also be liable to a handling and restocking fee if not returned in the original unmarked packaging. Goods returned without prior authorization may not be accepted for credit.Delivery Failure
Goods dispatched to UK Mainland addresses are sent via Royal Mail Recorded Delivery (for orders with a value less than £100) or Royal Mail Special Delivery (for orders with a value equal to or greater than £100). Non-arrival of goods within seven working days of the order date should be notified to Kali Ma Designs Ltd.New Credit Accounts
Customers wishing to open a credit account must provide two trade references (these must be companies who already supply you on credit, preferably in the jewellery trade) plus one bank reference providing full address details and telephone numbers. Credit accounts may be opened only where the initial order is £150 or above. In applying to open a credit account with Kali Ma Designs Ltd, you agree that we may contact your suppliers in order to take up references concerning their trade with you and also that we may subsequently give references to other suppliers and to our jewellery association (British Jewellers’ Association) concerning our trade with you. If you are unable to provide suitable trade references (e.g. if the business is new or you have recently taken it over from a previous owner) then we will supply your first two orders on a proforma basis. Please note, however, that we accept payment by cheque, credit card or a direct bank transfer.Export Orders
Overseas orders will normally be processed on a proforma basis unless otherwise agreed by a director of Kali Ma Designs Ltd. Payment should be made by cheque, credit card or by bank transfer*, in the currency of the proforma invoice (Pounds Sterling). *Customers are responsible to pay any bank charges incurred through bank transfer.Nature of Goods
Many of our goods are hand-made and consequently small variations in colour, size and finish may occur from time to time. These are not faults, but an inherent part of the nature of the products and are to be accepted as such.Packaging & Display
All Kali Ma Designs Ltd branded media, such as displays, point of sale and packaging, may only be used in conjunction with Kali Ma Designs Ltd products. They may not be used to display, promote, or sell products from any other company. This applies regardless of whether the branded media was supplied free-of-charge by Kali Ma Designs Ltd, or purchased by the customer.